There are many kinds of cloud-based software that provide ease of access services. Businesses use these platforms to manage data, automate workflow, and conduct successful marketing campaigns. If you are interested in information technology and business integration services, then you may want to learn how to use ServiceNow.
Having ServiceNow added to your list of skills will make you more hireable in many tech careers. You may choose to work in an area related to business technology consulting, or even as a ServiceNow specialist. One great aspect of this cloud platform is that you can learn it on your own.
You can choose whether you want to take courses and training, or read books and view online resources to learn this cloud-based software. In this article, we will discuss what ServiceNow is, and how you can start a successful career surrounding this software.
What Is ServiceNow?
ServiceNow is an American software company that develops cloud computing platforms to help businesses manage their digital workflows. Its tools can be used to process and catalog customer service requests including incident requests, changes, and problem-solving.
It uses information technology service management systems to achieve optimal efficiency for business workflows. Data extraction can then be automated in the cloud. ServiceNow mainly offers configuration management databases and service mapping. These features help businesses view their databases more clearly.
It has many applications in IT and HR services. If you learn ServiceNow, you can be employed as either a developer or administrator.
ServiceNow Skills
There are many types of skills that a ServiceNow expert should possess. You may choose to take online management courses or learn programming to attain some of the skills necessary for this platform. You can choose to pursue specific skills based on the areas of the platform that most interest you.
ServiceNow developer. Developers ensure reliable production processes by managing tool configurations. They are also responsible for customizing applications, preventing disruptions in operations, and providing technical support for development processes. You can go even further in this field by becoming an IT manager for the platform.
- Developer skills. Developers mainly require IT skills and technical skills like knowledge of the programming language JavaScript, HTML, CSS, Jelly scripting, and JQuery Concept. There are many online courses and training options available to you if you are looking to learn to code.
To become a developer, you will also need to understand management principles and how to develop and customize the software to increase a business’s productivity. Experience in other IT service management (ITSM) software will be a plus. Some other ITSM software you can choose to learn include BMC, Landesk, Heat, HP, and Cherwell.
ServiceNow administrator. Administrators are responsible for building, designing, developing, and customizing applications according to client preferences. This includes implementing new systems or add-ons, testing system efficiency, and resolving problems.
As an administrator, you are expected to configure, implement, and maintain a company’s platform. This high-demand IT job requires many skills.
- Administrator skills. Administrators are involved in the application development process, too, so it requires some of the same skills as a developer position. Additionally, admins need to understand customers’ needs so that they can provide solutions and locate issues in the applications.
ITSM skills also apply to both of these jobs, so you will be expected to have analytical and problem-solving skills. To become a successful administrator, you must thoroughly understand all the elements of a platform.
Learning ServiceNow
Technical skills like ServiceNow are highly valued in today’s job market. Cloud computing courses are very popular, making it easier than ever to learn this software. There are a plethora of online courses, books, and other resources you can use to master this software.
With a certification from this platform, you can pursue an array of careers in infrastructure services. After you are certified, it is important to stay up-to-date about the ever-changing software applications on the platform.
How Long Does It Take to Learn ServiceNow?
The answer to this differs from person to person, depending on resources, learning techniques, and effort. Some courses take a couple of hours, while other in-depth training courses may take a couple of months. If you have a background in business management, operations management, ITSM you will be able to pick it up faster.
To be a certified admin you must take all the necessary official courses. This may take a couple of months. Learning the general ServiceNow platform will take about a day or so. However, if you want to learn specific skills, it will take longer.
How to Learn ServiceNow: Step-by-Step
We have put together this step-by-step guide to learning ServiceNow. Everyone learns differently, so you can choose to skip a step if it doesn’t suit your educational preferences.
- Research and study the basics. The first step is to find out what the software is like. You can read more on the official website as well as other Web sources. Figure out what area of the platform you want to learn the most.
- Learn ServiceNow. Start with the basics and learn through courses and other resources. You should start with a beginners’ course, then gradually move on to more advanced ones.
- Network with ServiceNow professionals. This is a very important step toward starting your career. Online, you can find discussion forums, workshops, and events where you can meet and network with ServiceNow professionals.
- Get certified. Practice until you are confident enough to take a certification exam. If you pass the test, you will have solid proof of your skills.
- Apply for jobs. With knowledge and certifications under your belt, you are now ready to apply for jobs.
The Best ServiceNow Courses, Books, and Other Resources
Cloud computing software is widely used by businesses today. To help you get the essential skills you need for the job, we have listed some of the best books, courses, and resources on ServiceNow.
Best Online ServiceNow Training and Courses
It is important to continue learning despite the current pandemic, which is where online courses come in. You can learn ServiceNow from the safety of your home with the courses listed below.
Learning ServiceNow
- Provider: Udemy
- Prerequisites: None
- Cost: $29.99 per month/$299.88 per year
- Time: Self-Paced
In this LinkedIn Learning course, you will learn how to use ServiceNow tools to manage IT assignments. This is a beginners’ course that will teach you all about ServiceNow. You will also earn a certification of completion when you finish the course.
The Complete ServiceNow System Administrator Course
- Provider: Udemy
- Prerequisites: None
- Cost: $10.99
- Time: 11 hours
Udemy offers countless technology courses, including this beginners’ course about ServiceNow administration. Through this course, you will learn how to administer, configure, and customize this software. You can also earn a certification of completion.
The Complete ServiceNow Developer Course
- Provider: Udemy
- Prerequisites: None
- Cost: $9.99
- Time: 8.5 hours
Udemy offers so many great ServiceNow courses that we had to add another to this list. This course will teach you what ServiceNow developers do, including customizing software, learning APIs, and scripting. To take this class, you are expected to have some ServiceNow experience, along with an understanding of JavaScript and HTTP.
Best Free Online ServiceNow Resources
There are plenty of free online resources you can use to learn ServiceNow. We have compiled a list of our three favorite free ServiceNow resources.
ServiceNow Foundations eLearning
- Provider: Alison
- Prerequisites: None
- Time: On-demand
- Cost: Free
Alison offers free learning resources for ServiceNow. In this course, you will learn about all the products on the ServiceNow platform. This is a fantastic way of getting acquainted with the software.
You will learn about the interface, features, applications, and workflow, and will also cover the specific tasks of a system administrator, IT user, and end-user.
User Experience. What is ServiceNow and How Can it Help Me Do My Job?
- Provider: YouTube
- Prerequisites: None
- Time: On-demand
- Cost: Free
This is a great resource for getting a better grasp of ServiceNow. It features a series of videos that teach you about user experience and how you can improve it via the platform. You will also learn how to change the layout, application menus, and modules of the platform.
ServiceNow Online Training Demo Session
- Provider: YouTube
- Prerequisites: None
- Time: 1 hour
- Cost: Free
If you are looking for a demonstration of how to navigate ServiceNow, this is a great resource. SV Soft Solutions offers this course to guide you through the various administrative functions of the platform.
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Best ServiceNow Books
Books are a great way to learn if you’re not a fan of Web-based learning. If you prefer, you can use books to learn the platform and practice it digitally later. Below are three of our top ServiceNow book picks.
Fundamentals of ServiceNow administration and scripting: Your ServiceNow guide, Vinay Polisetti
This book will teach you the ServiceNow platform, administration, configuration, scripting, sample code, and tips on improving IT services. You will also learn how the platform works with third-party software. This book will help you gain a broad understanding of the platform.
Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition, Tim Woodruff
Woodruff’s book will teach you how to use ServiceNow to improve information technology and administration. You will learn about how the key elements of the platform are used to build strong user interfaces and workflows. You will also learn how to manage and automate IT services using ServiceNow.
ServiceNow Cookbook, Ashish Rudra Srivastava
This book will help you learn how to use ServiceNow for the administration, maintenance, and management of your IT systems. You will get great design tips on how to use the platform efficiently. You will also learn how to create workflows and configure reports on your dashboard.
ServiceNow Certifications
Learning a new skill is often not enough to build a career. You might want to earn a certification to demonstrate your professional skills. Listed below are the three types of ServiceNow Certifications you can get.
Certified Systems Administrator
To become a ServiceNow certified system administrator, you must pass a test showing that you understand the administration, configuration, implementation, and maintenance of the platform.
You will be required to complete two courses before taking the certification exam.
They are the ServiceNow Fundamentals training course, and the Now Learning ServiceNow Fundamentals course. You will then receive the CSM, HR, ITBM, ITOM, ITSM, and Platform certifications.
Certified Implementation Specialist
This certification showcases your abilities as an implementer. There are six ServiceNow specialized certifications, including those in Service Mapping, Service Management, Financial Management, HR, Customer Service Management, Security, and Vulnerability Response.
You will be required to have completed two end-to-end ServiceNow deployment projects before taking the exam. Then, you will get product certifications in CSM, HR, ITBM, ITOM, ITSM, Security Operations, and Software Asset Management.
Certified Application Developer
This certificate proves your ability to design applications, user interfaces, and use database logic with ServiceNow. To pass the test, you should have hands-on experience with the administration module of the platform.
Should You Learn ServiceNow?
If you want to pursue a career in Infrastructure services such as software as a service, you should learn ServiceNow. This cloud-hosted IT platform is among the leading technology service management tools.
Moreover, it is highly sought after in many top jobs in the technology industry, since almost all businesses have IT management requirements. You can easily be a part of this growing field using the resources mentioned in this article.
About us: Career Karma is a platform designed to help job seekers find, research, and connect with job training programs to advance their careers. Learn about the CK publication.
