Working at a company like Geek Squad is a dream come true for many. Thankfully, Geek Squad is currently hiring. For those who want to know how to get a job at Geek Squad and how to enhance the appeal of their applications, this article will be useful. It details all of those things and more.
Throughout this article, you’ll learn how to apply at Geek Squad, what working at Geek Squad is like, as well as what available Geek Squad jobs you should consider applying for. Also, learn about related salaries, job descriptions, and qualification requirements.
Geek Squad: Company Background
Geek Squad started in 1994 as a computer-related assistance company with a team of expert support agents. In 2002, it became a part of the Best Buy company. Finally, in 2004, Geek Squad grew from just providing tech support to performing appliance repairs, building home theaters, and doing smart home installations.
According to Glassdoor, 76 percent of employees recommend Geek Squad to a friend, proving that it is a great company to work for and support. Not only do they come highly recommended in that aspect, but their summer program Geek Squad Academy is a great program that helps students develop tech skills and learn how technology can benefit their education and future careers.
Geek Squad agents are available for 24/7 computer support services via phone or online chat at every Best Buy store. They even provide remote repair services for computer and Wi-Fi-related issues. Geek Squad’s 24-hour web-based and telephone services are also highly rated, with a 4.5-star rating on the Best Buy website.
How Hard Is It to Land a Job at Geek Squad?
Landing a job at Geek Squad can be challenging. However, an attainable career path could involve working in an entry-level position at Geek Squad and gradually advancing to tech position. To increase your chances of becoming an employee at Geek Squad, you should have former work experience as a sales associate, cashier, or customer service representative.
How to Apply for a Job at Geek Squad
- Job search. The Best Buy website is the best place to find Geek Squad jobs. Go to the Best Buy jobs page for Geek Squad jobs. There, you can search for jobs by title and location.
- Read job descriptions. After finding jobs that interest you, read the detailed job descriptions. This will help you determine if you’re eligible for the role and if it will be a good fit long-term.
- Create an account. For those without an existing account with Best Buy, you must create an account. Follow the steps to creating an account and ensuring you input all of the necessary information. Only then will you be able to access the application.
- Create your resume. Geek Squad has a survey-style questionnaire and resume-builder tool that will craft your resume on your Best Buy account. You should answer all questions truthfully.
- Send your resume. After your resume is completed, double-check the details you provided to ensure accuracy. Once you’re certain everything looks right, you can submit your resume. After that, you simply have to wait for a response.
Geek Squad Application Process
The Geek Squad application process is simple and straightforward. The above steps for how to apply will help you create and submit your application. If you’re chosen to proceed further into the recruitment process, the next step will be a phone screening interview.
From there, you will undergo an in-person interview with the hiring manager, then endure one final interview before receiving your Geek Squad job offer. During the interview process, ensure you’re prepared to answer technical interview questions. Below are some examples of Geek Squad interview questions you may come across.
Geek Squad Interview Questions
- How would you troubleshoot a laptop that is showing you a blue screen error?
- What was your biggest challenge while working with a team?
- What attracted you to Geek Squad and this specific position?
- What were the positive takeaways from your last job?
- How have you addressed a difficult working relationship in the past and what have you learned from it?
What’s It Like to Work at Geek Squad?
Depending on your job title and department under the Geek Squad umbrella, your Geek Squad agent duties may vary. Agents repair computers, appliances, and various electronics. As well, be prepared for sales and support work in terms of customer service. Below are some of the current aspects of the different Geek Squad career prospects listed later in this article.
Repairs
The number of repairs you will have to perform will depend on your designation. However, the main duty of a Geek Squad agent is to perform repairs on electronics, appliances, or computers, depending on which department you belong to. Each location has a different number of tickets per month and the workload is dependent on it.
Selling
Some Geek Squad managers like to set minimum sales targets for software repair agents. This can help you earn some extra cash on your job. The main duties of a Geek Squad employee are related to repairs, so your sales should not affect your turn time.
Support
Geek Squad employees have to offer support to other departments at the Best Buy stores. This support usually revolves around internal tech-related issues or repairs. Geek Squad agents help with sales, working the floor, or the warehouse. One of the major services Geek Squad employees perform, apart from repairs, is customer service.
Geek Squad Benefits
- Physical health benefits. A Geek Squad agent has a variety of health plans to choose from. Employees get dental and vision coverage, as well.
- Financial benefits. Geek Squad agents don’t only receive competitive pay for their jobs, they also receive incentive-based pay. This could look like employee discounts or funds for relief.
- Mental health benefits. A Geek Squad agent gets access to unlimited phone support with master-level clinicians. They can also avail free referrals for virtual, chat, email, or in-person counseling sessions.
- Social wellbeing benefits. Once you become a Geek Squad agent, you get paid time off, personalized caregiver support service, and adoption and surrogacy assistance.
- Other benefits. There are many other benefits you can receive as a Geek Squad agent, such as paid maternity leave, paid bereavement, a 401k plan, life insurance, and disability insurance.
Geek Squad Career Opportunities: Job Titles and Descriptions
According to the US Bureau of Labor Statistics (BLS), the average salary for computer support specialists is $55,510 per year. Depending on your job title at Geek Squad, you may earn more than the median amount. BLS also notes that the job outlook for computer support specialists will grow by nine percent from 2020 to 2030.
Geek Squad Manager
- Salary: $60,650
- Benefits: Employee discount, health insurance, 401k plan
- Required Experience: One year as a leader in business, two years in customer service
- Required Education: High school diploma or equivalent
As a Geek Squad manager you are responsible for the day-to-day operations of your team, which requires excellent customer service skills. Geek Squad managers provide work direction, training, and development for a team of diverse agents. Other duties involve monitoring sales activity, employee productivity, merchandising standards, and processing.
Geek Squad Double Agent, Appliance
- Salary: $52,246
- Benefits: Health insurance, 401k plan, paid time off, vacation
- Required Experience: Two years in customer service, one year in sales, delivery, installation, repair, or equivalent
- Required Education: High school diploma or equivalent
You are responsible for delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on appliances. You ensure positive customer interactions by giving them solutions regarding product, service, and content.
Geek Squad Double Agent, PC
- Salary: $49,920
- Benefits: Health insurance, paid time off, 401k plan
- Required Experience: Two years of customer service, one year in sales, delivery, installation, repair, or military
- Required Education: High school diploma or GED
A personal computer (PC) double agent’s duties are in the delivery, installation, integration, networking, and repair of computers and other consumer electronic devices. You are either the lead on a two-person job or will be performing tasks alone. You need great customer service skills, as you will be dealing with customers regularly.
Geek Squad Advanced Repair Agent
- Salary: $49,231
- Benefits: Health insurance, 401k plan, paid time off, vacation
- Required Experience: At least six-months experience in diagnosing, troubleshooting, or repairing technology products
- Required Education: High school diploma or equivalent
As a repair technician, you are responsible for providing solutions to customers’ problems. You will be responsible for ensuring a positive customer experience by building empathetic relationships. You will be performing diagnostic discoveries, making recommendations, and protecting customer devices in person or by phone.
Geek Squad Apple Pro Consultation Professional
- Salary: $48,964
- Benefits: Health insurance, 401k plan, paid time off
- Required Experience: One year of experience diagnosing or repairing electronics
- Required Education: High school diploma or equivalent
An Apple pro consultation agent manages clients’ services experience from check-in and check-out. You attend targeted training and complete the necessary certifications on Apple products and services. As part of the job, you have to meet sales goals, monitor the reservation queue, and perform store services.
Geek Squad Senior Agent, Repair Services
- Salary: $39,520
- Benefits: Health insurance, 401k plan, paid time off, vacation
- Required Experience: One year in diagnosing and repairing PCs or consumer electronics, one year in customer service, one year in leadership
- Required Education: High school diploma or equivalent
Geek Squad’s advanced repair agent assigns staff for client assistance, diagnosis, repair, service, and follow-up. You will communicate department goals and relevant information to the precinct and run ongoing coaching sessions for precinct agents.
Geek Squad In-Home PC Technician
- Salary: $39,520
- Benefits: Health insurance, 401k plan, paid time off, vacation
- Required Experience: Two years in customer service, one year in sales, business, delivery, installation, software repair, or military equivalent
- Required Education: High school diploma or equivalent
You are a part of Geek Squad’s client service agents in charge of delivery, installation, integration, networking, and software repair of consumer electronic devices with a focus on computing. This role is the lead on a two-person job and will be performing duties alone. You are also responsible for managing inventory, vehicle maintenance, and ensuring smooth customer interactions.
Geek Squad Delivery Experience Agent
- Salary: $38,523
- Benefits: Health insurance, employee discount, 401k plan
- Required Experience: One year in client support, six months in sales, delivery, installation, repair, or military equivalent
- Required Education: High school diploma or equivalent
This job involves delivery, installation, repair, and haul-away of appliances and televisions. You take measurements and protect areas in the installation route, deciding if any doors need to be detached or if any fixtures need to be moved. You also manage inventory, vehicle maintenance, and process paperwork.
Geek Squad Home Theater Install Helper (Seasonal)
- Salary: $29,000
- Benefits: Employee discount, health coverage, competitive pay
- Required Experience: Previous experience with theater systems, sales, customer service, delivery, installation, or repair
- Required Education: Valid driver’s license and clean driving record
This job is available in multiple cities and requires you to accompany a seasoned agent in the Geekmobile, traveling from the precinct to the client’s home. You will assist them with delivery and basic installation of technology products. As well, you will maintain phone and in-person contact with clients to reveal diagnostic discoveries and to make recommendations for protecting their devices.
Geek Squad Consultation Agent
- Salary: $28,365
- Benefits: Health insurance, 401k plan, vacation, paid time off
- Required Experience: Knowledge of customer electronics
- Required Education: High school diploma or equivalent
As a Geek Squad consultation agent you provide technology solutions and support to customers. You will also maintain an efficient check-in and check-out experience for customers requiring technical assistance at technical repair centers.
What Does It Take to Get a Job at Geek Squad?
To get a job at Geek Squad as a Geek Squad agent, applicants must be skilled in the field of technology and will preferably have a college degree. However, those with previous experience may be able to land a job with only a high school diploma or equivalent credential. Geek Squad applicants should also have great technical, evaluative, and interactive skills, IT certificates, and a willingness to learn.
How to Get a Job at Geek Squad FAQ
Job seekers must have good data entry skills and at least six months of experience working in technology repair. All Geek Squad jobs require computer literacy, aptitude for customer service, and experience using electronics. Remember to mention your technical skills on your resume and cover letter.
You can call, email, or visit the recruitment personnel in person to check your application status at Geek Squad. You can also create email job alerts for your application. The hiring staff usually respond to potential employees within a week to schedule in-person interviews. In general, it does not take more than two weeks before they contact you.
A Geek Squad employee either works as a consultant or agent providing technical services in-store, on-site, and remotely. A Geek Squad agent may also provide diagnostic and software repair services for consumer electronics, computer-related devices, and appliances. It’s the perfect job for tech experts and is available in multiple cities.
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The average salary of a Geek Squad agent is $37,666 in the US. According to Geek Squad employers, the highest salary for a Geek Squad agent is $53,000, and the lowest is $27,000. What you earn as an agent depends on your previous experience, educational background, and job level.
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